3.4.4 Improving Quality

What is one of the main reasons it is important for companies to produce quality goods?

• To increase the number of employees

• To reduce customer dissatisfaction and build a good reputation

• To lower the cost of raw materials

• To avoid advertising and promotional costs

What is a benefit of producing high-quality products mentioned in the text?

• It allows the business to increase its costs

• It reduces the need for worker training

• It can function as a unique selling point (USP)

• It increases the need for promotional material

What is one of the drawbacks of trying to make every single product 100% perfect?

• It can be cost-effective for the business

• It can be costly to the business

• It can reduce the need for quality control

• It can increase the number of employees

What is the main difference between Quality Control (QC) and Quality Assurance (QA)?

• QC assumes errors are avoidable, while QA assumes errors are unavoidable

• QC aims to prevent errors, while QA detects and corrects errors

• QC checks other people's work, while QA checks their own work

• QC assumes errors are unavoidable, while QA aims to prevent errors

What is a key aspect of quality assurance mentioned in the text?

• It focuses on eliminating faulty goods after they have been made

• It involves checking goods as they are made or when they arrive from suppliers

• It introduces measures into the production process to prevent errors

• It assumes errors are unavoidable

What is the ultimate aim of quality assurance according to the text?

• To create a culture of zero defects

• To increase the number of employees

• To reduce the cost of raw materials

• To avoid advertising and promotional costs

Give two reasons why high quality reduces costs.

• Reduces waste and increases customer satisfaction.

• Increases production speed and reduces waste.

• Reduces waste and decreases the need for rework.

• Increases customer satisfaction and reduces the need for rework.

What's the difference between quality control and quality assurance?

• Quality control focuses on the process, while quality assurance focuses on the product.

• Quality control focuses on the product, while quality assurance focuses on the process.

• Quality control is about preventing defects, while quality assurance is about identifying defects.

• Quality control is about identifying defects, while quality assurance is about preventing defects.

Describe two advantages and two disadvantages of TQM.

• Advantages: Improves team bonding and reputation. Disadvantages: Expensive and time-consuming.

• Advantages: Reduces waste and improves reputation. Disadvantages: Demotivates staff and is expensive.

• Advantages: Improves team bonding and reduces waste. Disadvantages: Time-consuming and demotivates staff.

• Advantages: Improves reputation and reduces waste. Disadvantages: Expensive and time-consuming.

What are 'quality circles'?

• Groups of employees who meet to discuss and solve quality problems.

• Groups of managers who meet to discuss and solve quality problems.

• Groups of employees who meet to discuss and solve production problems.

• Groups of managers who meet to discuss and solve production problems.