Quiz 1 - Updated 6/14/24

According to CoPilot, how many instances of the Spectrum Internet level of service are allowed in a residential home? 

• 2 instances
• 6 instances
• 3 instances
• As many as the customer wants

Which is a feature of Spectrum Internet? 

• $2.99 Low Cost Security Suite
• Up to 25 email accounts
• $2.99 Low Cost WiFi
• No data caps

TRUE or FALSE: Customers living at a Spectrum Internet Assist (SIA) pre-qualified location still MUST go through an application process verifying eligibility.

• True
• False

Customers who subscribe to Spectrum WiFi and Mobile have access to these features (Select the TWO best options). 

• Video on Demand
• Speed Boost
• Spectrum Mobile Access Point
• STVA

Which statement about Advanced Home WiFi (AHW) is FALSE? 

• AHW offers deeper insight into the customer network down to device level via WIN and the My Spectrum App

• A customer must have an AHW-compatible router to use the AHW features

• Customers must have TV service to qualify for AHW

• AHW delivers a state-of-the-art in-home network experience by automatically optimizing the WiFi network and the connected customer devices to improve overall performance

Spectrum customers can purchase which Mobile data plans from us? 

• 4, 6, 8 or 12 GB
• 5, 10, 15 or 20 GB
• By the Gig, Unlimited, and Unlimited Plus
• We only have an Unlimited option

Customers can track Mobile data usage on _____________. 

• My Spectrum App

• Nothing, they will have to call us
• The Verizon Website
• The Track My Data app

What two things does a customer need in order to experience 5G (Select the best TWO best answers)? 

• Must turn on roaming on their device
• Have a 5G compatible device
• Subscribe to Spectrum Voice
• Be in a 5G coverage area

Which of the following options is NOT a phase of the Retention Call Flow? 

• Discovery
• Follow Through
• Greeting
• Resolution

Which phase of the Retention Call Flow would you manage a customer's objections to your first offer? 

• Discovery
• Greeting
• Recap and Close
• Resolution