Weekly News Letter

How will you support users from Russia and Belarus?

• Reach out to CSM, AE or TAM

• Advise Reaching  out to Export controls ([e-mail]) for further assistance. The response time SLO is two business days.

• Escalate to tier 2

• Submit LR

What will you do if you have customers encountered an issue with the meeting summary language?

• Seek approval to CSM then Request for OP enablement

• Reach out to AE for approval then submit to tier 2

• Submit LR

• Escalate the ticket to tier 2.
  
  Snow article: Meeting Summary generated in wrong language

This feature enhancement allows customers to upgrade/downgrade a user's large meeting or webinar licensing fully via SAML mapping, with no manual removal required. Once the feature has been enabled on the account, the customer will have a toggle option in their SAML Mapping page to select whether they wish to use the new logic.

• Enable Support for SAML changing webinar/large meeting capacity.
  
  SNOW article: SAML Mapping Supports Upgrade/Downgrade of Large Meeting and Webinar Licensing - Support Guidance

• Enable support for SSO changing webinar/large meeting capacity.
  
  SNOW article: SAML Mapping Supports Upgrade/Downgrade of Large Meeting and Webinar Licensing - Support Guidance

• Enable advance SAML mapping for meeting capacity
  
  SNOW article: SAML Mapping Supports Upgrade/Downgrade of Large Meeting and Webinar Licensing - Support Guidance

• Enable language interpretation feature

Accounts in the EU cluster are not allowed to choose Zoom as their email/calendar service provider.

• FALSE

• TRUE

When is the general availability of Advanced Management Add-on?

• GA: May 27, 2024
  
  Advanced Management Add-on- readiness

• GA: May 25, 2024
  
  Advanced Management Add-on- readiness

• GA: May 24, 2024
  
  Advanced Management Add-on- readiness

• GA: May 28, 2024
  
  Advanced Management Add-on- readiness

With our new _______________________, Admins have better control over and visibility into external users in their accounts. These settings are available at the account level and can also be configured at the external company/account level, so you can interact differently with different companies/accounts.

• External Admin Settings

• External Collaboration Whiteboard Settings

• External Collaboration Settings

• Internal Collaboration Settings

API Dashboard open beta is available to all cluster except Singapore cluster.

• TRUE

• FALSE