ATP - SABERES PREVIOS
Authored by LudoPrevencion LudoPrevencion
Professional Development
3rd Grade
Used 3+ times
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20 questions
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1.
OPEN ENDED QUESTION
1 min • 1 pt
¿Cuáles son los canales de atención al pasajero?
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2.
OPEN ENDED QUESTION
30 sec • 1 pt
Las oficinas de Atención al pasajero (OATP) se encuentra en:
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3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Si los reclamos son complejos el tiempo de resolución será:
15 días hábiles
30 días calendario
15 días calendario
30 días hábiles
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué recursos puede presentar el pasajero en caso no este conforme con la respuesta a su reclamo?
Revalidación y Apelación
Reactivación y remoción
Reconsideración y Apelación
N.A.
5.
OPEN ENDED QUESTION
1 min • 1 pt
Las 4 claves de servicio son:
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6.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
¿Cuál es el número del CAT (Centro de atención telefónica)?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿En que estaciones puedes realizar el traslado de saldo (Perfil adulto) ?
Cabitos-Pumacahua
Villa el salvador- Los Postes
El Ángel- Los Postes
Presbítero-Cabitos
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