During the third iteration of a project, the product owner requests another mandatory feature. This also happened in the previous two sprints, which resulted in failure and caused frustration within the team. What should the project manager do next?

C. Call for an internal meeting to discuss the changes and their value

A. Request the scrum team to prioritize the product backlog

B. Ask the product owner to prioritize the backlog with the project team

D. Incorporate the changes in the last sprint before the first release

Five agile teams working together on a product recently performed release planning. Midway through the project, each team showed that their progress was on track. When all of the teams integrated at the product level, many integration issues were observed. The overall product release progress declined with predictions showing the committed content will not be able to be accomplished. What should the project manager have done differently?

D. Ensured frequent and continuous integration of work to obtain early feedback and continuous learning

A. Performed a Scrum of Scrums on a regular basis to help the teams remove impediments

B. Formed a separate quality assurance team to test all items coming from each team at the end of each sprint

C. Arranged an online session on the integration concept and suggested tools to the teams

A project team member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently implemented. What should the project manager do?

A. Ask the team member to learn the new system as on-the-job training.

B. Issue a change request to extend the project schedule.

C. Escalate the team member's performance to the project sponsor.

D. Assign an experienced resource to support the team member.

A project team consisting of four team members will be rolling out a company-wide application to both staff and contractors in a country. To deliver within strict the time lines, a local company skilled in application deployment and change management will need to be contracted. What should the project manager do to empower the local company?

A. Manage expectations and agree on the requirements that the contractor will deliver under the supervision of the project manager

B. Begin to roll out the application by micromanaging the contractor

C. Set expectations and agree on the requirements that the contractor will deliver with periodic progress reports

D. Deploy the contractor's staff under the supervision of the project manager

A project manager is managing a construction project that is facing challenges. There is schedule overrun, cost overrun, and the client is unhappy with the specific scope progress. What should the project manager do first?

A. Review the scope and project objectives.

B. Enforce the penalty clause on the supplier.

C. Take action to reduce the cost overrun.

D. Work with the client on the scope completion.

In a geographically distributed project team, the project team members continue to email status reports and update schedules after their weekly meeting discussions. However, the team is having difficulty tracking the changes and progress made. What should the project manager do?

C. Maintain a central repository of artifacts with a version control system.

A. Facilitate training on version control and project artifacts.

B. Maintain separate document control via regions to avoid discrepancies.

D. Develop a document management software for version control.

A project manager has been assigned to a project where collaboration with the business is a critical key factor. The project manager is not sure about which approach to use. A senior project manager has been assigned to help the project manager. What advice should the senior project manager provide?

B. Suggest using an agile approach since customer and team collaboration is critical for project success

A. Work with the project manager to develop a new approach that will bring benefits to the project

C. Establish a project management methodology that requires the customer to provide daily updates to the team

D. Provide a project management template for the project manager to follow as a guide

A project manager is managing a large project. A stakeholder has just discovered a new risk that has not been identified in earlier stages. What should the project manager do?

D. Add the risk to the risk register and reevaluate the register with help from the project team and stakeholders

A. Confirm to the stakeholder that the risk register has been completed and validated by all stakeholders

B. Perform a risk analysis directly with the stakeholder who raised the risk and update the risk register

C. Communicate the risk to the steering committee and request a mitigation plan from senior management

A Scrum team is analyzing the burndown chart on day four of a 15-day sprint. The burndown chart is shown below. What should the team do next?

D. Continue with the sprint work as planned and keep monitoring

A. Ask the product owner if some low-priority stories could be cut from the sprint

B. Continue with the sprint as the progress shows buffers for potential interruptions

C. Ask the project team to select any additional stories as they have additional capacity than planned

A project manager is closing a project and preparing to hand it over to the operations team. During handover, a delayed invoice was submitted with a higher-than- planned cost against the project work. Consequently, project handover was delayed and the project's reported completion costs were increased. What should the project manager have done to avoid this situation?

D. Captured and reviewed all of the project work and related costs regularly

A. Notified all vendors about the invoicing and nonpayment deadlines

B. Reviewed the total committed cost against the cost invoiced at project closing

C. Involved the finance team and discussed the issue with the vendor

A project manager is assigned to a critical software development project. The team is using a hybrid approach and has divided development into four sprints. At the end of sprint three, the project manager discovers that the earned value (EV) is US$500,000 and the planned value (PV) is US$550,000. What should the project manager do?

D. Adjust the project time line

A project manager is working with a co-located agile project team that has worked together long enough to be in the performing phase of team development. An unforeseen event has caused the team to be dispersed and they are now unable to co-locate. What should the project manager do to keep the team performing as effectively as possible?

D. Evaluate project performance and step in if performance decreases to an unacceptable level

A. Ask the project sponsor and executive stakeholders to encourage the team to maintain their performance

B. Provide the team with virtual collaboration software and training on the software to minimize disruption

C. Transition the team from an agile approach to a predictive approach for better performance control

A project manager is reviewing the requirements of a large program. Which requirements should the project team prioritize to avoid getting fines?

C. Complying with new regulations

A. Certifying sustainable products

B. Establishing company processes

D. Developing new product lines

During the lessons learned workshop, one stakeholder mentioned that the project was unsuccessful as it did not deliver the expected business value. What should the project manager do to address this concern?

B. Review the business benefits realization plan with the stakeholders.

A. Review the project management plan tasks with the stakeholders.

C. Review the project management plan budget with the stakeholders.

D. Review the communications management plan with the stakeholders.

A project team is using one of the visual management tools to identify dependencies. It was identified that domain knowledge from one team needs to be shared with another team to ensure the continuity of deliverables. What should the project manager do?

D. Request the respective teams to plan for knowledge-sharing sessions.

A. Remove the dependency to eliminate the need for knowledge sharing.

B. Redistribute the team members so knowledge is available in both teams.

C. Merge both teams into one team so the knowledge is commonly available.

A team member who is working on a critical project deliverable reported that their computer is not working. The IT department says that due to a high workload, they will not be able to provide assistance for 1 week. How should the project manager address this situation?

C. Explore options with the IT department to expedite the necessary repairs based on criticality of the project

A. Use project reserves to buy new equipment to avoid an impact to the critical path of the project

B. Schedule a meeting with the project sponsor to request a budget to buy or rent a new computer

D. Ask the team member to find an innovative solution or workaround to overcome the issue and avoid project delays

A project manager is leading a team of diverse individuals of all ages. The working hours for the project were set at the beginning of the project, and all team members agreed to the hours. However, later in the project, one of the team members informed the project manager that the previously agreed upon hours no longer work due to the team member's personal commitments. What should the project manager do?

B. Validated the iteration goals with the customer

A. Changed the duration of iterations to deliver more value

C. Invited the customer to the daily meetings

D. Helped the team redefine the MVP

A project manager works in a hierarchical organization. The project team members are used to being told what to do, and the performance reviews include the percentage of completion of the allocated tasks. After a conversation with the sponsor, the project manager realizes that they need to reassign a couple of tasks to meet the next milestone. This change can be perceived as poor performance by the current assignees. What should the project manager do?

D. Organize a team meeting to inform team members about a change in direction and work with them to change the task allocation

A. Organize a team meeting and inform the team members that, as the person accountable for delivery, they decided to change the task allocation

B. Ask the more experienced team member privately to take the task and inform the other team members that work has been reassigned

C. Ask the less experienced team member privately to stop working on the task and inform another team member that the work has been reassigned

A project manager has just been hired to lead a project team in a hybrid environment. The team is working on a group of critical projects. What should the project manager do to ensure the right environment and authority are in place to effectively deliver the projects?

A. Create a project steering committee aligned with existing organizational structures.

B. Develop a detailed project management plan to share with project resources.

C. Develop a detailed risk log and share it with all of the project stakeholders.

D. Appoint a self-organizing project team that is not influenced by organizational factors.

A building management system (BMS) project is in its commissioning phase and handover to the operations team will commence soon. However, the project manager noted that both the project and operation teams are not able to properly operate the BMS. As a result, there is an increased risk of the project schedule being delayed. What should the project manager have done to avoid this situation?

D. Allocated proper resources for training on BMS in the project plan

A. Brought both teams together in a joint meeting to resolve the issue

B. Made some adjustments to BMS to be more suitable for the teams

C. Allocated a dedicated handover team at early stages of the project

A team working on a close deployment waits to receive critical information from the customer. The customer keeps postponing sending the information which is delaying the deployment. What should the project manager have done to prevent the delay?

B. Involved the customer in the deployment process

A. Obtained all critical information ahead of time

C. Used the sample data already in place

D. Involved upper management in the process

A project manager is assigned to a new project that will launch the digital version of a current product. Even though the product is well known, the vision for its digital version is not clear to the stakeholders. What should the project manager do to increase value delivery?

C. Work with the team on the definition of a minimum viable product (MVP) and present it to the stakeholders

A. Gather the team to create a comprehensive product roadmap but only commit to requirements for the next quarter

B. Create a visual task board with all of the relevant stakeholders to support backlog prioritization

D. Use spikes to dig deeper into the technical challenges of the new product, thus reducing the technical risk

A project manager is managing an internal project that was poorly defined. Recently, the project manager received several change requests raised by the organization's upper management. What should the project manager do first?

D. Review the benefits of the proposed changes in relation to the business case

A. Assess the time overrun, and start implementation to avoid additional delays

B. Motivate the team to avoid the frustration of working on a prolonged project

C. Request a provisional budget increase to avoid any budget overruns

A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met. What should the project manager do?

B. Refer to the requirements traceability matrix and analyze the requirement

A. Discuss and agree with the customer to implement the missing requirement

C. Consult the scope management plan with the customer to understand the gap

D. Analyze the benefits management plan and implement the needed change

A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements. What should the project manager do?

D. Ask the team to focus on and deliver only the agreed-upon features

A. Request additional budget because additional features are being added

B. Ask the product owner to add the additional features to the requirements

C. Encourage the team to continue, as this will eventually help the customer

A new law was published about zoning permits for telecom towers. This may cause cost and schedule overruns for the new network rollout. What should the project manager do?

D. Assess and prioritize the impact of the new law on the project plan

A. Meet the sponsor to ask for additional time and budget increase

B. Minimize the scope to catch the cost and schedule baseline

C. Update the project plan because the law is an obligation for the project

A controller proposed a budget reduction for projects because the majority of implemented solutions resulted in little returns on investment (ROI) or operational improvements. The project manager objected and presented project assets showing all solutions having been demonstrated, accepted, and delivered within the relevant framework constraints. The project manager suggested that the issues may stem from the project evaluation and selection processes. What was the project manager demonstrating?

B. Cause-and-effect identification in root cause analysis toward achieving project value

A. Multiple stages of development that members may go through toward working formations

C. Strategic negotiation techniques in determining budget priorities in future sessions

D. Risk management in addressing impediments, obstacles, and blockers to project success

Eight highly qualified experts have been assembled to work for a 6-month period on a specific aspect of an organization's product development process. How should the project manager support this team to succeed?

C. Work with the team members to define the overall objective and support them to engage around the goal.

A. Define roles and targets for all team members and regularly follow up with one-to-one meetings to review progress.

B. Hand over control of specific aspects of their roles as experts and let them agree on their own timelines and targets.

D. Bring in a senior colleague who is also an expert to ensure the team is on track to achieve the goals and objectives.

A project manager wants to assign a junior engineer to a new project. In past projects, the engineer showed initiative to take on complex tasks and solve problems in innovative ways without any need for encouragement. However, the engineer declines the project manager's invitation to join the new project. What is the most likely reason for the engineer's refusal to work on the project?

A. The project manager did not follow the normal hiring process with the engineer's functional manager

B. The engineer has "project burnout" from working long hours and solving difficult problems

C. The engineer did not feel welcome or enjoy working with the other project team members

D. The project manager did not sufficiently support and recognize the engineer's professional growth

During the execution of a project, a company decides that everybody will need to take vacation time before the end of the year. This may cause a change in the project time line. How should the project manager address the situation?

D. Discuss the vacation plan and include scheduling changes in the change log database

A. Agree with functional management and team members on a vacation schedule that would minimally impact the project schedule

B. Submit a formal request to senior management asking them not to proceed with this decision based on the impact it will have on the project

C. Push out the project timeline according to the vacation plan in place based on the recent company policy

A project manager identifies an issue between two team members that is affecting the development of one of the deliverables during the second iteration of a project. How should the project manager address this issue to avoid any impact to the project?

D. Schedule a meeting with both team members to understand the issue and facilitate a solution that satisfies both parties

A. Send a warning to both team members indicating that if the issue continues, both will be removed from the project

B. Escalate both team members to their respective functional managers and let them take the appropriate actions

C. Contact the functional managers to request substitutes for the conflicting team members

A project team is implementing a hosted system for a third party. Just before going live, the customer asks the project team to include additional functionality. The project team identified risks to the delivery date and informed the project manager that some of the requested functions are in conflict with the agreed scope. What should the project manager do?

A. Discuss with the customer the risks identified and team's concerns

B. Discuss with the team, estimate the effort, and raise a change request

C. Ask the customer to go live and add the new functionality in the backlog

D. Ask the team to deliver the functionality on the agreed go-live date

A state-of-the-art product was delivered at the end of a project life cycle. However, the customer claims the product was not designed to specifications. What should the project manager have done to avoid this issue?

C. The customer's requirements should have been captured in order to meet the customer's standards.

A. The customer's requirements should have been captured and modified to meet the supplier's standards.

B. The iteration review planning meeting should have been planned accordingly.

D. The sprint retrospective meeting should have included necessary stakeholders.

A project manager has been asked for performance feedback regarding one of the team members. The project manager would like to gather additional input from the project team because there are no metrics in place for evaluating employee performance. What should the project manager do next?

C. Determine the appropriate approach

A. Identify levels of decision-making authority

B. Evaluate demonstrated task accountability

D. Analyze team member influence

A new major road project is starting, and the contractor has contractually committed to submitting regular status reports and participating in integration meetings. Halfway through the project life cycle, the contractor stops participating in meetings and submitting reports, stating these items consume too much time. What should the project manager do first?

B. Remind the contractor that they committed to attending meetings and submitting reports per the contract

A. Assess the risk of the contractor not attending meetings and submitting reports for the rest of the project and escalate it to the project sponsor

C. Submit a claim for not fulfilling the contract terms and handle the claim in accordance with the alternative dispute resolution

D. Speak with the company's lawyer and request that they demand the contractor fulfill their contractual commitments

While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What should the project manager do to ensure a smooth delivery of the product?

D. Agree with the client on acceptance criteria

A. Involve the client in risk identification

B. Agree with the client on a new project charter

C. Involve the client in a performance gap analysis

A project manager has been given a critical, 5-day window and is allocated a maximum of US$100,000 as a contingency reserve. Subsequently, the project manager drafted a course of action based upon the best available information. Overall, five actions were required to be completed at a cost of US$20,000 and a duration of 1 day each. After 3 days of work, the project manager completed two actions and spent US$80,000. What should the project manager do next?

D. As the cost performance index (CPI) and schedule performance index (SPI) are less than 1.0, reevaluate and prioritize the remaining actions

A. Complete all actions and then inform the client of the additional cost and schedule overrun needed to complete the project

B. Stop the work and raise a project change request to the change control board (CCB) for additional funds and a project schedule extension

C. As the CPI and SPI are greater than 1.0, reevaluate and prioritize the remaining actions

A project manager wants to make sure that similar projects in the future use the project's performance data as a reference. However, the project manager is not sure how to accomplish this. What should the project manager do?

A. Keep project artifacts up-to-date and accessible to all stakeholders

B. Share project documentation in a repository with exclusive access

C. Schedule weekly knowledge-sharing sessions with key stakeholders

D. Send periodic emails to senior management with the latest project updates

During a system demo, a project stakeholder rejects the features completed from the most recent user stories. According to the stakeholder, the product does not meet the quality standards required by regulations. What should the project manager have done to avoid this?

C. Reviewed with the product owner that all acceptance criteria were met for the stories worked on in the iteration

A. Ensured that the project sponsor understood the scope of the project to avoid any future complaints

B. Ensured the stakeholder concerns were properly addressed in the iteration to avoid future setbacks

D. Reviewed with the product owner that all the stories worked on in the iteration were in the project backlog

A project is 70% complete when the project sponsor requests an additional deliverable. What should the project manager do first?

B. Determine the possible impact of this change on all aspects of the project

A. Negotiate with the project sponsor on the possible alternatives

C. Reject the request as being too late and leading to major scope creep

D. Submit the request to the change control board (CCB) for a decision

A company initiated a departmental transformation project improving the processes for the organization using a predictive approach. This is a critical project for the organization and, in the middle of the project, the project manager noticed that one of the deliverables cannot be produced due to a missing technical skill. What should the project manager have done to avoid this?

D. Identified all required skills during the planning of the project

A. Asked the sponsor to identify all required skills during the planning of the project

B. Identified all required skills after the kick-off of the project

C. Planned all required training for the team during the onboarding process

A project manager is beginning a new project with very diverse team members. The project manager chose to use consensus building so the team can agree on and be engaged in how the project will be executed. How should the project manager proceed?

B. Create an environment where the agreement is reached through discussion

A. Create an environment where the agreement is reached by a majority vote

C. Establish recurring brainstorming sessions to discuss project issues

D. Allow team members to contribute ideas in a stream-of-consciousness mode

A project manager for a software technology project works in a matrixed organization with virtual teams. Unfortunately, the functional manager informs the project manager that there may not be any resources available to test the software. What should the project manager do next?

B. Engage with the functional manager to discuss details to obtain the required support

A. Request a teleconference meeting with the sponsor to submit a change request to allow the development team to conduct testing

C. Discuss testing requirements at the weekly project meeting to negotiate the best approach to test software

D. Send an email to the procurement specialist to negotiate with a company that specializes in software testing

PMP1-100

Authored by Đạt Tiến

Professional Development

Used 1+ times

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MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A project manager leads a software development project in a hybrid environment. During project planning, the project manager identified a risk where a technical resource for a critical path item may not be available when needed. One week before the resource is needed, the technical engineer had a personal emergency and had to take a leave. What should the project manager do next?

A. Consult the risk register for an appropriate planned risk response and implement.

B. Revise the project management plan and move the task to a time when the technical resource will be available.

C. Review the business requirement with stakeholders and exclude the task assigned to the technical resource.

D. Update the lessons learned report and the risk log to reflect that this risk has materialized.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A team has just adopted an agile approach. During daily standup meetings, the team expressed concerns about task delays. The project leader worked with the product owner to get clarity on the features. The project leader asked the team to fast-track all product features to ensure delivery. Sprints are being completed but with either fewer features or low quality. What should the project leader have done to ensure success?

A. Asked the team to create an impediment log and keep it updated for use in the next sprint planning

B. Directed teams to possible solutions that help in removing the impediments and contribute to a timely delivery

C. Suggested to the team to add impediments as work items in the product backlog to be fixed in the next sprints

D. Empowered the team to improve their processes, tools, and interactions to be more effective in delivery and removing impediments

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not available and the review is often delayed, which results in increased rework for the team. What should the project manager do?

A. Include the customer in daily project activities to gain the required guidance

B. Plan ahead and define the best way to review the deliverables with the customer

C. Request the customer to clarify all requirements at the start of each iteration

D. Ask the customer to review the deliverables in each iteration based on their availability

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A project manager is part of a team that is launching a series of features to comply with a new regulation. The team has only 6 weeks to release the features to the legacy applications. During the standup meeting, a software engineer indicated that the development of an important feature is on hold until the assigned designer completes a specific task. This delay is a serious road block to meeting the release date. What should the project manager do?

A. Meet with the design team manager to inform them of the current status and request an additional designer

B. Ask the software engineer to move forward without completing the important feature

C. Contact the design team manager and ask to reconsider the priority list based on the latest situation

D. Meet with the designer to share the current status and develop a solution to complete the task

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A project manager is working with a customer's team on a new project. Some product definitions and requirements are still not clear, but the customer wants to start activities as soon as possible. The organization is also expecting product delivery for a specific date due to a regulatory requirement. Due to the nature of the project, the project manager has decided to use a hybrid approach. Why did the project manager choose a hybrid approach?

A. A hybrid approach will enable project activities to start immediately and allow for a plan for the requirements definitions

B. A hybrid approach will allow the project manager to revise the product specifications

C. A hybrid approach will allow for management of the requirement uncertainties as well as the date restriction

D. A hybrid approach will ensure the delivery date is accomplished and will eliminate product uncertainties

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A project team has expressed concern that certain remote team members are not able to collaborate with the larger project team due to their work schedule. The project manager is confused since the entire team is located in the same time zone and believes there are other factors at play. What should the project manager do next?

A. Implement new options

B. Examine the team's virtual needs

C. Rectify ground rule violations

D. Review performance formally

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A company is implementing a project with team members located in different countries and time zones. Individual performance is satisfactory, but the team's performance as a whole is low, especially in terms of group activities. What should the project manager do?

A. Review and reassign team assignments

B. Facilitate communication and team building

C. Negotiate for new team members

D. Review and update the communications management plan

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