Quality Management Quiz

What is quality?

• D. All of the above

• A. A product or a service’s fitness for its intended use

• B. Characterization of a product that meets expected or desired standard

• C. Distinctive attribute of a person, a product or a service

What is Quality Management?

• A. Managing the production and/or delivery of the product and/or service

• B. Directing the use of organizational resources in producing products or services

• C. Both A and B

• D. None of the above

What are the dimensions of product quality according to Russell and Taylor?

• D. Time and timeliness, Accessibility and convenience, Accuracy, Responsiveness

• C. Other perceptions, Completeness, Courtesy, Consistency

• B. Durability, Serviceability, Aesthetics, Safety

• A. Performance, Features, Reliability, Conformance

What is Quality Planning?

• A. The process of monitoring and controlling the production/operations for quality conformance

• B. The process of evaluating the product/service output to gain confidence

• C. The process of identifying product and service attributes that customers want

• D. None of the above

What is Quality Control?

• C. The process of identifying product and service attributes that customers want

• B. The process of evaluating the product/service output to gain confidence

• D. None of the above

• A. The process of monitoring and controlling the production/operations for quality conformance

What is Quality Assurance?

• C. The process of identifying product and service attributes that customers want

• B. The process of evaluating the product/service output to gain confidence

• D. None of the above

• A. The process of monitoring and controlling the production/operations for quality conformance

What are the dimensions of service quality according to Evans and Lindsay?

• A. Performance, Features, Reliability, Conformance

• D. Time and timeliness, Accessibility and convenience, Accuracy, Responsiveness

• B. Time and timeliness, Completeness, Courtesy, Consistency

• C. Other perceptions, Completeness, Courtesy, Consistency

What are the processes involved in Quality Management?

• D. Quality Assurance, Quality Planning, Quality Control

• A. Quality Planning, Quality Control, Quality Assurance

• B. Quality Planning, Quality Control, Quality Management

• C. Quality Control, Quality Assurance, Quality Planning

What are the inputs for Quality Planning?

• B. Production/Operational Plan, Quality Management Plan, work/process results

• D. Quality audit and other evaluation techniques

• C. Production/Operational Plan, Quality Management Plan

• A. Market research, quality policy, quality definition & scope

What are the outputs of Quality Control?

• D. Quality audit and other evaluation techniques

• A. Process improvements or adjustments, conformance with quality standards

• B. Product/service conformance with quality standards

• C. Production/Operational Plan, Quality Management Plan