Quiz Unit 4

What is ACT primarily used for in Operations?

• Email management

• Case management

• Financial transactions

• Network security

Which software does ACT link to in other departments?

• Microsoft Office

• ODIN and Navision

• Google Drive

• Slack

What should you do at least 15 minutes prior to starting your shift?

• Check your email

• Log in to ACT

• Update your software

• Review your tasks

Which software does ACT not link to?

• ODIN

• Navision

• Microsoft Office

• Provider Headers

Which platform is used to access ACT?

• Citrix

• VMware

• Hyper-V

• VirtualBox

What does Citrix create to allow secure remote access to programs?

• Virtual machine

• Virtual desktop

• Cloud server

• Local server

Where should you save documents to ensure they are not lost on the virtual desktop?

• Local drive

• Cloud storage

• USB drive

• External hard drive

Which button should you select on the main dashboard to access the queue?

• Home button

• Queue button

• Settings button

• Personalization button

Which tab should you select to set the currency and time zones in ACT?

• Personalization Tab

• General Tab

• Settings Tab

• Dashboard Tab

What is the main page called in the ACT system?

• Dashboard

• Home

• Main Page

• Control Panel