Foundations of Information Systems Quiz

What is the main focus of enterprise applications?

• Hardware maintenance

• Software development

• Executing business processes across the business firm

• Graphic design

What is the purpose of Enterprise Systems or Enterprise Resource Planning (ERP)?

• Manage supply chain management systems

• Focus on customer relationship management only

• Integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system

• Integrate business processes in marketing only

What is the goal of Supply Chain Management (SCM) Systems?

• To manage firm's relationships with customers

• To manage firm's relationships with suppliers and deliver products and services efficiently

• To manage internal knowledge and expertise within the firm

• To increase production costs

What is the main function of Customer Relationship Management (CRM) systems?

• To integrate business processes in manufacturing and production

• To manage firm's relationships with customers

• To provide information to coordinate all business processes that deal with suppliers

• To manage internal knowledge and expertise within the firm

What is the purpose of Knowledge Management Systems (KMS)?

• To support processes for capturing and applying knowledge and expertise

• To manage firm's relationships with customers

• To integrate business processes in manufacturing and production

• To provide information to coordinate all business processes that deal with suppliers

What are Intranets and Extranets used for in enterprise applications?

• To communicate internally to employees and with suppliers and customers

• To increase production costs

• To focus on customer relationship management only

• To manage supply chain management systems

What is the main focus of E-business?

• To manage firm's relationships with customers

• To manage internal knowledge and expertise within the firm

• To manage firm's relationships with suppliers

• To use digital technology and Internet to drive major business processes

What is the definition of collaboration in business?

• Working with machines to achieve goals

• Working with others to achieve shared and explicit goals

• Working with customers to achieve goals

• Working alone to achieve goals

What are the business benefits of collaboration and teamwork?

• Increased quality and innovation

• Decreased customer service

• Decreased productivity

• Decreased financial performance

What is the role of the Information Systems Department in an organization?

• To focus on marketing and sales only

• To manage human resources only

• To be responsible for information technology services and headed by a Chief Information Officer (CIO)

• To provide information technology services and be headed by a Chief Financial Officer (CFO)