Unit 1.1 & 1.2

What department in a company handles everything related to its employees?

• Human Resources (HR)

• Marketing Department

• Finance Department

• Operations Department

Which department is responsible for managing all financial processes and decisions?

• Health & Safety

• Finance Department

• Production Department

• Sales Department

What does the Marketing Department help to promote?

• Cash flow

• Products and services

• Customer service

• Brand image

Which department ensures that the production process is completed from start to finish?

• Quality Control (QC)

• Sales Department

• Finance Department

• Operations Department

What is the process of turning raw materials or parts into finished goods called?

• Recruitment

• Promotion

• Pricing

• Manufacturing

What does the Sales Department do for a company?

• Generating and sending invoices

• Reviewing quality factors

• Selling products or services

• Setting prices

What is the general impression, perception, and associations any given customer has about a brand called?

• Cash flow

• Brand image

• Health & Safety

• Customer service

What does the term 'Cash flow' refer to in a business?

• Money that goes in and out of a business

• Regulations and procedures for safety

• The support provided to customers

• The process of manufacturing goods

What does Customer service provide to customers?

• Financial processes management

• Products and services

• Assistance and advice

• Accident prevention procedures

What does Health & Safety refer to in workplaces or public environments?

• The regulations and procedures intended to prevent accidents or injuries

• The system of people and things involved in product delivery

• The process of turning raw materials into finished goods

• The activities to advertise something