Understanding Conflict Resolution

What is a conflict?

• A formal debate

• A serious argument or disagreement with another person or persons

• A casual conversation

• A friendly discussion

What is the first step in resolving conflicts according to the video?

• Stop and think

• Seek mediation

• Ignore the conflict

• Start a debate

What does 'redirect the conflict' involve?

• Blaming the other person

• Winning the argument

• Avoiding the conflict entirely

• Turning the conflict into a fruitful conversation

Why is it important to resolve conflicts?

• To prevent escalation and maintain relationships

• To prove you are right

• To dominate the conversation

• To end the discussion quickly

What should you do if you are unable to resolve a conflict?

• Seek mediation

• Give up on the resolution

• Escalate the conflict

• Isolate yourself from the other person

What is a 'conflict trap'?

• A physical trap set during a conflict

• A situation where someone provokes you to respond angrily

• A strategy to avoid conflict

• A method to win arguments

What is the third step in resolving conflicts?

• Force your solution on others

• Ignore the other person's perspective

• Investigate why the conflict occurred

• Blame the other person

What attitude is important when resolving conflicts?

• Ignoring the other person's feelings

• Being aggressive and assertive

• Being willing to compromise and staying positive

• Focusing solely on your own interests