U3 AoS 2 - CAV

What is the primary function of Consumer Affairs Victoria (CAV)?

• To provide legal advice to businesses

• To resolve disputes and provide information to ensure a fair marketplace

• To oversee financial transactions in Victoria

• To conduct criminal investigations

Under which act was Consumer Affairs Victoria established?

• Victorian Economic Act 2005

• Australian Consumer Law and Fair Trading Act 2012 (Vic)

• Consumer Protection Act 1998

• Fair Trading Regulations 2001

Which government department is Consumer Affairs Victoria a part of?

• Department of Economic Development, Jobs, Transport and Resources

• Department of Justice and Community Safety

• Department of Health and Human Services

• Department of Education and Training

What type of services does Consumer Affairs Victoria offer to the public?

• Financial loans and grants

• Free dispute resolution services

• Employment and training services

• Business investment services

What is the primary dispute resolution method used by CAV (Consumer Affairs Victoria)?

• Mediation

• Arbitration

• Conciliation

• Litigation

Which step in CAV's process involves learning about your rights?

• Step 1

• Step 2

• Step 3

• Step 4

For whom does CAV provide dispute resolution services?

• Businesses and landlords

• Consumers and tenants

• Government agencies

• All of the above

How can conciliation sessions at CAV take place?

• Only in person

• Only over the phone

• Either in person or over the phone

• Via email only

What is required for the final resolution to be binding in CAV's process?

• Both parties must agree to the terms verbally

• Both parties must sign a deed of settlement

• Both parties must submit a written request

• Both parties must attend a final hearing

Which of the following does CAV have the power to do?

• Force parties to participate in conciliation

• Make a legally binding decision

• Enforce any agreement reached between the parties

• Provide legal advice to both parties