Pretest - Hospitality
Authored by Putra Utomo
Other
Professional Development
Used 2+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Apa saja entitas yang dinaungi oleh Injourney Group?
Sarinah, TWC, ITDC, IAS
Sarinah, TWC, Injourney airport, HIN, ITDC, IAS
Sarinah, HIN, ITDC, TWC, Garuda Indonesia
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutan 5 DPSP Injourney Group!
Likupang, Mandalika, Labuan Bajo, Danau Toba, Raja Ampat
Likupang, Mandalika, Borobudur, Labuan Bajo, Danau Toba
Likupang, Mandalika, Labuan Bajo, Prambanan, Danau Toba
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Apa pengertian dari Hospitality?
Pelayanan terbaik yang dilakukan oleh karyawan rumah sakit
Interaksi, komunikasi, dan hubungan orang-orang yang menggunakan produk atau jasa yang ditawarkan.
Keramahtamahan, murah hati dan dermawan yang dapat menciptakan suasana akrab dan santai
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan ciri-ciri customer yang loyal!
Retensi, Royal, Referensi
Reputasi, Royal, Retensi
Referensi, Retensi, Reputasi
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
6C dalam komunikasi terdiri dari apa saja?
Clear, Concise, Correct, Concrete, Courteous, Complete
Clear, Concise, Correct, Concrete, Courteous, Competence
Clear, Concise, Correct, Concrete, Courteous, Competence
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Apa saja jenis/ tipe/tipologi pelanggan?
Meek Cutomers, The Chronic Complainers,The High - Good Customer, The Rip of Customers, The Aggressive Customer.
Meek Cutomers, The Chronic Complainers,The High Roller Customer, The Rip of Customers, The Aggressive Customer.
Meek Cutomers,The High Roller Customer, The Rip of Customers, The Aggressive Customer.
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
To be the leading tourism ecosystem in the region, providing memorable experiences through Indonesian hospitality, merupakan …
Misi Injourney
Visi Injourney
Pilar Injourney
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