Mr. Jackson Career Competencies 2024 FINAL EXAM

What is verbal communication?

• Communication without words

• Communication using written words

• Communication using spoken words

• Communication using body language

Which of the following is an example of nonverbal communication?

• Speaking on the phone

• Sending an email

• Nodding in agreement

• Writing a letter

How can tone of voice impact verbal communication?

• It has no impact

• It can convey emotions and attitudes

• It only affects nonverbal communication

• It makes communication more formal

Which of the following is a key aspect of effective verbal communication?

• Gestures

• Eye contact

• Clear articulation

• Personal space

What does body language include?

• Choice of words

• Tone and pitch

• Gestures and facial expressions

• Writing style

Which of the following is considered professional attire for a business setting?

• Jeans and a T-shirt

• Suit and tie

• Shorts and sandals

• Sweats and a hoodie

What is an example of unprofessional communication in the workplace?

• Using polite language

• Using slang and jargon

• Providing constructive feedback

• Keeping personal conversations private

Why is professional attire important in the workplace?

• It distracts from work performance.

• It shows respect and creates a positive impression.

• It makes people uncomfortable.

• It has no impact on professionalism.

Which of the following behaviors is considered professional in a meeting?

• Interrupting the speaker

• Checking your phone

• Listening attentively

• Whispering to a colleague

How should a person start a professional email?