The word omotenashi comes from the root word Omote-ura-nashi which means?
Omotenashi Session

Quiz
•
Other
•
12th Grade
•
Hard
Joanna Intia
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
preference of each guest
there is no front or back
Japanese tea ceremony
customer service
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The bicycle mode is a balance between... (Choose 2 answers below).
product knowledge
social media guidelines
people/selling skills
communication skills
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the practice of investigating and satisfying customer needs?
omotenashi
salesmanship
customer-centric mindset
hospitality
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Customer satisfaction is equals to... (Choose 2 answers below).
value beyond expectation
heart touching moments
lifetime service
wholehearted hospitality
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
First impression is formed between how many seconds?
5-15 seconds
7-30 seconds
10-20 seconds
30-60 seconds
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Among the 3 elements of communication: visual, vocal, and verbal, which one weighs the most?
visual
vocal
verbal
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Not assuming that the customer understands you is a basic manner.
TRUE
FALSE
Create a free account and access millions of resources
Similar Resources on Wayground
10 questions
Independence day music quiz

Quiz
•
5th - 12th Grade
10 questions
Food Handlers Quiz

Quiz
•
10th Grade - University
15 questions
CORONA VIRUS

Quiz
•
8th - 12th Grade
10 questions
World of Hospitality

Quiz
•
11th - 12th Grade
11 questions
Hand Hygiene

Quiz
•
9th - 12th Grade
10 questions
Career Clusters and Pathways

Quiz
•
7th - 12th Grade
10 questions
Hospitality & Cabin Crew Skills

Quiz
•
12th Grade
10 questions
Heathcare Pathways

Quiz
•
10th - 12th Grade
Popular Resources on Wayground
25 questions
Equations of Circles

Quiz
•
10th - 11th Grade
30 questions
Week 5 Memory Builder 1 (Multiplication and Division Facts)

Quiz
•
9th Grade
33 questions
Unit 3 Summative - Summer School: Immune System

Quiz
•
10th Grade
10 questions
Writing and Identifying Ratios Practice

Quiz
•
5th - 6th Grade
36 questions
Prime and Composite Numbers

Quiz
•
5th Grade
14 questions
Exterior and Interior angles of Polygons

Quiz
•
8th Grade
37 questions
Camp Re-cap Week 1 (no regression)

Quiz
•
9th - 12th Grade
46 questions
Biology Semester 1 Review

Quiz
•
10th Grade