Topic 4: Effective Listening

Identify the correct order of stages in the listening process

• Remember, Receiving, Responding, Evaluating, Understanding

• Receiving, Understanding, Remembering, Evaluating, Responding

• Evaluating, Understanding, Remembering, Responding, Receiving

• Responding, Understanding, Receiving, Evaluating, Receiving

Which of the following is not the purpose of listening?

• To learn

• To help

• To Ignoring

• To relate

Which of this is the correct styles of effective listening?

• Nonjudgemental & Critical listening

• Active & depth listening

• Emphatic & objective listening

• Surface & inactive listening

Which of the following is the best definition of listening?

• An active process of sending messages sent orally

• An active process of receiving messages sent orally

• An unactive process of sending messages sent nonverbally

Sarah's boyfriend always concentrates on listening when Sarah talks about her day no matter what time it is and even if it's just a short story.

Based on this situation, what is the suitable effective listening style?

• Nonjudge listening

• Surface listening

• Active listening

• Depth listening

___________ is a process of sending back to the speaker what you as a listener think the speaker meant.

• Responding

• Understanding

• Active listening

• Surface listening

___________ is the ability to feel what another person feels.

• Sympathy

• Nonjudgemental

• Empathy

• Sad

_________ is an active process of receiving messages sent orally.

• Watching

• Talking

• Messaging

• Listening

How many stages are there in listening process?

• 6

• 5

• 8

• 7

The following is the functions of active listening, except...

• Not actively engaging in the conversation, being passive, or not showing interest

• Stimulate the speaker to explore feelings and thoughts.

• To check your understanding of what the speaker said and meant.

• To express your acceptance and acknowledge his or her feelings.