Mediation & Conflict

How many agents are involved in a mediation process?

• Anyone

• 2 (Mediator and persons involved)

• People involved

• 3 (External person, mediator and persons involved)

Is the mediator the one who resolves the conflict?

• Yes

• No

What are the stages of mediation?

• Pre-Mediation, Entrance, Tell me, Situation, Resolution and Reaching and agreement.

• Pre-Mediation, Entrance, Situation, Exploration and Agreement.

• Pre-Mediation, Orientation, Discussion,Negotiation and Resolution.

• Introduction, Exploration, Confrontation, Resolution and Agreement.

What emotions predominate in a mediation process?

• All are correct

• Happiness, Sadness, Surprise.

• Anger, Fear, Sadness, Anxiety, Jealousy.

• Confuses, Guilt, Pride, Fear.

What is the infographic about?

• Negotiation and Conflict

• Meditation and Conflict

• Negotiation and Conciliation

• Mediation and Conflict

Mediation depends on conflict?

• Yes

• No

What does mean conflict?

• Situation in which two people or two groups of people maintain a confrontation, a fight or an opposition.

• Conflict is a harmonious and peaceful agreement between two or more parties.

• It is a state of serenity and tranquility in which there is no friction or dispute between the parties.

• None is correct

What is the mediadior's role?

• Take sides and advocate for one party over the other.

• To impose a solution on the conflicting parties without their input.

• It helps the people involved to resolve the conflict.

• To escalate conflicts rather than resolve them peacefully.