ORC Fast Facts

Rental vehicles that are confirmed as U-Haul/Penske/Ryder/etc. type trucks are one full touch and then escalated regardless of what information we are missing?

• True

• False

If we speak to the insured or rental company for a U-Haul/U-Haul type rental truck, what additional question should we ask?

• What is the GVWR of the truck?

• How many tires and axles are on the truck?

• What is the driver classification of the truck?

• What is the length of the truck?

Other than the LISTED spouse, a driver of a rental vehicle must be listed on both the Allstate policy and the rental contract in order to be "happy-pathed"?

• False

• True

If our insured rents a vehicle and their spouse, who is NOT listed on the Allstate policy is driving, we can Happy Path it?

• True

• False

If a vehicle is confirmed as a loaner from a dealership, we should escalate the ORC after one full touch, regardless of what information is missing?

• True

• False

A rented motorcycle, ATV, motorhome, trailer or golf cart should always be escalated?

• True

• False

An ORC where the insured has a NY policy should be escalated if the insured indicates the rental vehicle was for business use and paid for by his employer?

• False

• True

An ORC on a NY Policy should be escalated if the insured has 6 vehicles on their policy?

• False

• True

Unless the loaner contract is already attached to the claim, we are required to call both the insured and the dealership to ask for the agreement?

• True

• False

For a glass only claim for policy state of FL, when the damage is to the side window, the comprehensive deductible is waived?

• True

• False