Man Comm Ext Prep 1

Quiz
•
English
•
University
•
Hard
Tino Constance
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The rules of this communication are NOT universal (different rules for different cultures).
Verbal communication
Non-verbal communication
Mass communication
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A telephone conversation with a client is an example of … communication.
Oral
Oral direct
Oral indirect
Direct
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Studies show that the most effective and accurate method of conveying AND interpreting messages is …
direct written communication
direct oral communication.
non-verbal communication.
direct written communication AND direct oral communication.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the sender prepares the message and considers which medium to use
Feedback
Decoding
Encoding
Reasoning
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Listening to a customer, understanding the complaint first, before you react to the message
Critical (analytical) listening
Appreciative (empathic) listening
Attentive listening
Patient listening
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Non-verbal communication required for effective customer service
Eye contact
Smiling
Eye contact AND smiling
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The art of making small talk, ensuring that people feel at ease
Phatic communication
Establishing rapport
Social etiquette
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