Man Comm Ext Prep 1

Man Comm Ext Prep 1

University

15 Qs

quiz-placeholder

Similar activities

Reading as a Communication Process

Reading as a Communication Process

University - Professional Development

10 Qs

REVISION TOPIC 1&2

REVISION TOPIC 1&2

University

10 Qs

Chapter1 ADV ENG 1

Chapter1 ADV ENG 1

University

10 Qs

Week02. SSL. Communicative Competence and Skills

Week02. SSL. Communicative Competence and Skills

University

15 Qs

Verbal Communication

Verbal Communication

University

18 Qs

Oral Communication

Oral Communication

11th Grade - University

15 Qs

Verbal vs non-verbal

Verbal vs non-verbal

University

15 Qs

Purposive Communication

Purposive Communication

University

15 Qs

Man Comm Ext Prep 1

Man Comm Ext Prep 1

Assessment

Quiz

English

University

Hard

Created by

Tino Constance

Used 1+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The rules of this communication are NOT universal (different rules for different cultures).

Verbal communication

Non-verbal communication

Mass communication

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A telephone conversation with a client is an example of … communication.

Oral

Oral direct

Oral indirect

Direct

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Studies show that the most effective and accurate method of conveying AND interpreting messages is …

direct written communication

direct oral communication.

non-verbal communication.

direct written communication AND direct oral communication.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the sender prepares the message and considers which medium to use

Feedback

Decoding

Encoding

Reasoning

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Listening to a customer, understanding the complaint first, before you react to the message

Critical (analytical) listening

Appreciative (empathic) listening

Attentive listening

Patient listening

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Non-verbal communication required for effective customer service

Eye contact

Smiling

Eye contact AND smiling

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The art of making small talk, ensuring that people feel at ease

Phatic communication

Establishing rapport

Social etiquette

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?