Business Email Basics - 1

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

What punctuation error is present in the salutation?

Click on the image to enlarge it.

• There should be an apostrophe between i and m (im)

• There needs to be a comma after Marshall

• There should be no comma after Dear

• A Ms. or Mrs. needs to be added before Kim

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

What important detail is missing in this opening paragraph?

• The writer has not clearly stated the purpose of their email.

• The writer did not include their name in the opening paragraph.

• The writer does not present the details of the issues they are having with their Fruit Phone.

• The writer has not included the background of who they are.

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

What important detail is missing in this opening paragraph?

• The writer has not clearly stated the purpose of their email.

• The writer did not include their name in the opening paragraph.

• The writer does not present the details of the issues they are having with their Fruit Phone.

• The writer has not included the background of who they are.

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

What important detail is missing in this opening paragraph?

• The writer has not clearly stated the purpose of their email.

• The writer did not include their name in the opening paragraph.

• The writer does not present the details of the issues they are having with their Fruit Phone.

• The writer has not included the background of who they are.

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

What organizational error needs to be corrected.

• The writer has not clearly stated the purpose of their email.

• Correct by indenting the first paragraph by using the TAB key.

• Correct by pressing enter after the salutation to place the opening paragraph on its own line.

• Correct by deleting the salutation line

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

In this example, what organizational error is present?

• The comma after Respectfully should be removed.

• Ridley Ruttan should be place on the line directly below Respectfully,

• The period after Ridley Ruttan should be removed.

Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.

What important detail is missing in this opening paragraph?

• The writer has not missed anything; they indirectly stated who they are and their purpose.

• The writer did not include background information. Their name is missing.

• The writer does not present the details of the issues they are having with their Fruit Phone.

• The writer forgot to include a salutation.

Label the parts of a business email by dragging the labels to the correct spot on the email.

c

d

e

f

b

a

Goodwill Closing

Background & Purpose

Details of Situation

Salutation

Offers or Suggestions

Closing & Signature

B.P. D.O.G.

This acronym is used to teach the structure of writing quality business emails.

In which paragraph would a writer include supporting ideas or evidence that explain why they are writing?

• 1st paragraph

• 2nd paragraph

• 3rd paragraph

• 4th paragraph

B.P. D.O.G.

This acronym is used to teach the structure of writing quality business emails.

In which paragraph would a writer make suggestions or provide solutions to the issue they are addressing in the email?

• 1st paragraph

• 2nd paragraph

• 3rd paragraph

• 4th paragraph