ISO Refresher 2024 CPMTE

Teams process performance is measured with the following KPIs except

• Cost

• Time/Speed

• Quality

• Quantity

Henkel Purpose: "________ at heart for the good of generations."

Statement 1: Secondary backup maybe provided in case the primary backup is also not available.

Statement 1: There is no official template for backup plan available in Global ISO SharePoint site.

• Only statement 1 is true

• Only statement 2 is true

• Both statements are true

• Both statements are false

The following tools are used to document risk analysis except for:

• Corrections and Corrective Actions (CCA)

• Strengths, Weaknesses, Opportunities and Threats Analysis (SWOT)

• Failure Mode and Effects Analysis (FMEA)

• Risk Analysis and Process Controls (RAPC)

The tool where the alignment between an employee and his people manager about the former's career goals and aspirations is documented.

It contains all digitally modeled processes and links to all relevant process documents.

• Signavio

• SharePoint

• Profact

• SDS

One of our strategic priorities from Quality Management Goals is to deliver _____as efficiency gains.

• 7% (7.9 MEUR)

• 7.4% (7.9 MEUR)

• 7% (7.4 MEUR)

• 7.2% (7.5 MEUR)

Choose the incorrect pairing of key challenges and how is it addressed by ISO 9001:2015 requirements?

• Diverse culture: Quality Goals unite and translate to employees

• QMS improvement:

  3rd Party Check

• VUCA environment: issues tracking

• High Attrition: Retention of knowhow/Documentation discipline

QMG 2024: Achieve 2.0 rate on stakeholder satisfaction survey.

• TRUE

• FALSE

It contains all the detailed information regarding a task or activity handled by the process.

• Service Level Agreement

• Process Card

• Documentation Card

• Process Documentation