Leasing Agent IT Quiz

What does MRI stand for?

• Management Reports Incorporated
• Multi-Residential Incorporated
• Multi-Resdient Reporting Incorporated
• Management Reit Incorporated

Who should you contact for CRM questions and issues?

• Samm Power
• IT
• Your Regional
• A sister property

Answer explanation

IT can help with some items but Samm and Delilah have been setting up most of the settings and are in the system more than IT so they can speak on what might be causing the issue quicker than IT can.

What are the signs of a spam email?

• All of these
• Typos
• Asking for logins / personal info / scan a QR code
• Sender's name or email is trying to look like a legitimate company - but spelling is off

Answer explanation

Never be afraid to tell IT if you clicked on or opened a spam email. Putting in a ticket to let us know that this happened ASAP to allow us to run a scan on your computer is MUCH better than having to deal with a potential hacking situation later on.

When should you call the IT Emergency Helpline?

• When your phones and/or internet are down for the whole office
• When you need access to another property in MRI
• When a resident is not able to login to ResidentConnect
• When the leasing computer has no internet - but the manager computer does

Answer explanation

Calling IT for anything other than a complete outage of phones or internet is an abuse of the emergency system. If everyone called in every ticket as an emergency, then the true emergencies would get lost in the chaos. Because of this, if you submit an emergency ticket for a non-emergency issue, it will get automatically deleted.

What status of resident should all MRI changes be made under?

• Primary / Current Resident
• Co-Resident
• Other Resident
• Any of them will work

Answer explanation

If you add other fees, notices to vacate, attempt to add a CO or OTHER resident under a resident id that is not the Primary/Current this can cause issues with the workflows of MRI. The system pulls all items based of the Primary/Current resident.

Who is NOT a current member of the IT Department?

• Chris Flannigan
• Shelly Murphy
• Michaela Drum
• Jennifer Reinhardt

Answer explanation

*Kind of* a trick question. Chris Flannigan USED to work in IT, but left Southwood back in 2019.

What is required for every resident in order to send a SecureSign document?

• Email Address
• Last Name
• SSN
• Phone Number

What are some of ITs biggest pet peeves?

• All of these
• Moving computers without putting in a ticket first
• Closing our chat windows or programs when we're trying to fix your problem
• Saying something is broken but not providing any other information

Answer explanation

Our job is to help everyone as quickly and efficiently as possible with the amount of tickets we have. So, it can get frustrating at times when we have to reach out multiple times to figure out what is going wrong or when we're trying to chat with you or actively doing what you've requested, and then we're ignored or our windows get closed and we have to repeat the process to fix your issue.

What color ethernet cable provides internet to your computer?

• Color doesn't matter
• Black
• Blue
• Red

Residents can pay their security deposits via e-check or ACH.

• False
• True

Answer explanation

Security deposits can only be paid with "guaranteed funds", therefore e-check or ACH (which can take up to 1 business day to process) would not qualify.