Negotiation Quiz

Being respectful in our online learning environment creates a more positive experience for everyone. What are some examples of this?

• Avoid gaming while logged into WebEx

• Log in on time

• Mute yourself with your camera ON

• All of these are examples of respectful web netiquette

Vulnerability in negotiation can be

• beneficial

• dangerous

Negotiation occurs for several reasons, such as:

• to resolve a problem or dispute

• to create something new neither party can do on their own

• to agree on how to divide or share a resource

• all of these are why negotiation occurs

The art of negotiation is not to win but to find an amicable solution to a problem.

• True

• False

Listening is the critical in communication.

• True

• False

Asking questions the right way is an art and a science.

• True

• False

A low key question is a gentle way to ask without triggering an emotional or hostile response.

• True

• False

These questions require a detailed answer in a negotiation and cannot be simply replied with a "yes" or "no".

• open-ended questions

• leading questions

• flattery questions

• probing questions

These questions can be confrontational, counterproductive, and can evoke negative emotional responses.

• Landmine questions

• Flattery questions

• Leading questions

• Open-ended questions

When you decide to negotiate in daily situations such as traveling or in coffee shops, you risk feeling weird or awkward regardless of your age, intelligence, or experience level.

• True

• False