LATI |Call #2 |E- Commerce

Why did the customer call?

• he got the wrong product

• he didn't get the product

• the product he got was damaged

• he wants to place an order

why did he buy a gift?

• for a friends birthday

• for his girlfriend's birthday

• for his wife's birthday

• for his mother's birthday

what's the name of the item

• he doesn't know

• the newyorker

what color was the scarf he got?

• light blue

• dark blue

• navy blue

• royal blue

what's the difference between navy blue and royal blue?

• royal blue is brighter than navy blue

• navy blue is brighter than royal blue

• the agent doesn't know

what zip code is the customer located at?

• 19426

• 19206

• 19406

• 19436

what was the name of the nearest boutique the agent mention?

• Alice' boutique

• Marie's' boutique

• Karen's boutique

• Sarah's boutique

What was the customers name?

• Daniel Johnson

• Charlie Johnson

• Charles Johnson

Where is the item the customer want to exchange?

• at his wife's office

• at his house

• the customer has it in his office

• he doesn't have it

What was the agent going to give to the customer for the inconvenient?

• a discount in the next purchase

• a delivery promo code

• a small gift

• nothing