Topic 3

is the process of setting objectives and determining what should be done to accomplish them

- are desired outcomes for individuals, groups or entire organizations

are documents that outline how goals are going to be met. It usually includes resource allocations, schedules and other necessary actions to accomplish the goals

-goals related to financial performance of the organization

-goals related to other areas of an organization's performance

- are an official statement of what an organization says and what it wants its stakeholders to believe its goals are.

- are those objectives that an organization actually pursues, as defined by the actions of its members. Actions define priorities

- plans that apply to the entire organization, establishing the organization's overall goals and seek to position the organization in terms of its environment.

- plans that specify the details on how the overall goals are to be achieved

- clearly defined and leave no room for interpretation. It drawbacks are it require clarity and a sense of predictability that often do not exist