Consumer Rights Quiz

What is a consumer?

• A person who repairs goods

• A person who buys goods and services for their own use

• A person who sells goods

• A person who manufactures goods

What is a contract?

• A legal agreement between two or more people

• A verbal promise between a buyer and a seller

• A written agreement between a consumer and a manufacturer

• An agreement between a consumer and a trade association

Why does a consumer need proof of purchase?

• To return an item

• To get a discount on future purchases

• To avoid paying for the item

• To show off to friends

What is a guarantee or warranty?

• A promise to never sell faulty goods

• A promise from a manufacturer to repair, refund or replace faulty goods

• A promise to increase the price of goods

• A promise to always provide discounts

What is distance selling?

• Selling goods in a physical store

• Selling goods at a flea market

• Selling goods and services online

• Selling goods through a vending machine

What does the Office of the Ombudsman do?

• Handles small claims disputes

• Promotes good advertising standards

• Investigates complaints from consumers against manufacturers

• Investigates complaints from the public against public bodies

What is the Small Claims procedure?

• A procedure for consumers to file complaints against retailers

• A procedure for large corporations to sue consumers

• A procedure for manufacturers to avoid refunds

• A way to settle disputes without any legal action

When was the Competition and Consumer Protection Commission (CCPC) established?

• 2014

• 2018

• 2007

• 1980

What does the Advertising Standards Authority of Ireland (ASAI) do?

• Investigates consumer complaints

• Promotes good advertising standards

• Handles small claims disputes

• Regulates e-commerce transactions

What is e-commerce?

• Selling goods at a garage sale

• Selling goods and services in a physical store

• Selling goods and services online

• Selling goods through a catalog