BTC unit 1

Which of the following is an example of challenging verbal behavior?

• Politely asking for help

• Shouting demands

• Writing a complaint letter

• Whispering a secret

Identify a type of challenging non-verbal behavior.

• Nodding in agreement

• Maintaining eye contact

• Rolling eyes during a conversation

• Clapping after a performance

Which of the following is considered a challenging physical behavior?

• Giving a high-five

• Pushing someone in a queue

• Handshaking

• Waving hello

What does aggression in behavior typically involve?

• Calm negotiation

• Physical or verbal threats

• Passive listening

• Complimenting others

Which behavior is an example of being assertive?

• Yielding easily to others' opinions

• Expressing one's own needs respectfully

• Avoiding eye contact during discussions

• Using sarcasm to make a point

Conflict behavior often results in which of the following?

• Enhanced cooperation

• Ignoring the other party

• Resolution through dialogue

• Escalation of tension

Which scenario best illustrates challenging verbal behavior in a workplace setting?

• A manager providing constructive feedback

• An employee discussing holiday plans quietly

• A worker yelling at a colleague over a disagreement

• Staff members greeting each other in the morning

What is a common characteristic of assertive behavior?

• Avoiding stating one's opinion

• Aggressively dominating conversations

• Clearly expressing thoughts and feelings

• Giving in to others to avoid conflict