Which of the following is a true statement regarding quality management:

Business Mgt II Review 2

Quiz
•
Business
•
Professional Development
•
Medium
Patricia Bolyard
Used 25+ times
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25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is used mostly in the manufacturing industry.
It is an ongoing process.
It involves only upper-level managers.
It requires a short-term commitment.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quality management is a
six-step process.
technique
tool
philosophy
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a process that weeds out defective products after they’ve been created:
Quality improvement
Quality command
Quality control
Quality assurance
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a system that focuses on preventing defective products from being created in the first place:
Quality control
Quality command
Quality assurance
Quality improvement
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Making changes in the organization as a means of maintaining quality is an example of
quality control
quality command
quality assurance
quality improvement
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One of the most important characteristics of a quality good is
reliability
tangibles
responsiveness
empathy
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A good that is easy to fix and maintain is said to be
durble
serviceable
empathetic
reliable
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