Business Mgt II Review 2

Business Mgt II Review 2

Professional Development

25 Qs

quiz-placeholder

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Business Mgt II Review 2

Business Mgt II Review 2

Assessment

Quiz

Business

Professional Development

Medium

Created by

Patricia Bolyard

Used 25+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a true statement regarding quality management:


It is used mostly in the manufacturing industry.

It is an ongoing process.

It involves only upper-level managers.


It requires a short-term commitment.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality management is a


six-step process.

technique

tool

philosophy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a process that weeds out defective products after they’ve been created:

Quality improvement

Quality command

Quality control

Quality assurance

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a system that focuses on preventing defective products from being created in the first place:


Quality control

Quality command


Quality assurance


Quality improvement

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Making changes in the organization as a means of maintaining quality is an example of

quality control

quality command

quality assurance

quality improvement

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One of the most important characteristics of a quality good is

reliability

tangibles

responsiveness

empathy

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good that is easy to fix and maintain is said to be

durble

serviceable

empathetic

reliable

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