Payments - 210

Identify the ways a till point can be secured

• Biometric authentication
• Unlocked doors
• Publicly displaying cash amounts
• Secure cash drawers, surveillance cameras, restricted access, POS software with security features, regular cash audits

Removing notes from the till to discourage theft is called an.......

What 2 examples of management information can be obtained from the payment point?

• Details of items sold and total takings

• Staff personal details

• Breakdown of payment details

• User identification

Match the following

• Anyone who uses it

• Materials needed at the till point

• Passwords / keys to access

• Who is responsible for the till?

• Pens, till rolls, PDQ machine

• An uplift

• Till does not balance

• How can you secure a till?

• Removing notes from the till

• Consequence of not reporting a mistake

A customer is acting suspiciously near the till, what should you do? ​ (a)   and ​ (b)  

• Inform supervisor
• secure the till point
• Ask them what they are doing
• Call the police

Why do you need to make sure you have sufficient change in the till?

• In case you need to lend it to another business

• To avoid delays for the customer

• To avoid giving too many coins as change

• You don't

What should you do if you don't have enough change to give a customer? Ask them if they (a)   or ask them to ​ (b)  

• have the correct amount
• wait whilst you get some
• can go and get some
• come back later

What should you do if a customer is unable to make a payment?

• Inform the supervisor

• Call the police

• Take customer details - name, address, email

• Verify details - Ask for ID

Which payment type is no longer or rarely accepted today?

• Cheques

• Apple pay

• Google pay

• Card payments

The correct procedure to follow if a customer disputes items on a bill is to ​ (a)   then check the details of their ​ (b)   and get a ​ (c)   ​ to do a ​ (d)   if required

• apologise
• laugh
• say they are wrong
• order
• bank
• manager
• customer
• refund
• till check