New CSA Entry Test

What are the primary duties of a Customer Service Associate (CSA)?

• Processing loan applications
• Handling cash transactions
• Managing marketing campaigns
• Providing legal advice

What is the maximum passing limit for a Special Customer Service Associate when passing clearing/transfer vouchers independently?

• Up to Rs. 1,00,000
• Up to Rs. 2,00,000
• Up to Rs. 3,00,000
• Up to Rs. 4,00,000

What is the procedure for accepting late cash from clients at a bank branch?

• It should be refused to maintain cash balance accuracy
• It should be accepted and noted separately with the voucher in the cash safe
• It should be accepted and immediately credited to the customer's account
• It should be accepted only if approved by the Branch Manager or Joint Manager.

How should counterfeit notes be treated by bank branches?

• They should be returned to the customer after verification.
• They should be exchanged for genuine notes at the branch
• They should be stamped as "COUNTERFEIT NOTE" and impounded
• They should be reported to the police immediately without any action taken by the branch

What is the minimum Quarterly Average Balance (QAB) required for the bob Premium Current Account?

• 25000
• 50000
• 75000
• 100000

What is the minimum deposit amount for the bob360 Callable Deposit?

• 100
• 500
• 1000
• 2000

Which account type is best suited for extremely large businesses with high transactional requirements?

• BoB Gold Current Account
• BoB Platinum Current Account
• BoB Rhodium Current Account
• BoB Diamond Current Account

What is the tenure of the Motor Accident Claims Annuity Deposit (MACAD)?

• 6 to 24 months
• 36 to 120 months
• 24 to 60 months
• 120 to 240 months

What is the minimum Monthly Average Balance (MAB) required for bob Lite Savings Account in a rural area?

• 1000
• 2000
• 3000
• NIL

What is the Monthly Average Balance (MAB) required for bob Supreme Current Account?

• 50000
• 25000
• 10000
• 75000