Wave 66 Day 9

How do we submit an Escalation Form in CAP?

• Triggered By Coding

• Tick the box for Escalate Issue

• Accessing Household ID Hyperlink

• Accessing Loyalty

What escalation form do we need to submit as a last resort for technical issues

• BCF  

• Pest Control Form

• Banner For U Form

• RTS

True or False: The OMS needs to have an account open before we can access it.

• True

• False

What is the RTS Subject Format?

• LOB  

• Main Concern

• CARE  

• LOB: Customer's Issue

What is the title of the blast where you can see all templates we are using for submitting RTS? TYPE YOUR ANSWER IN UPPER CASE. 

What is the tool we need to access if we need to check INC ticket? TYPE YOUR ANSWER IN UPPER CASE. (FULL NAME OF THE TOOL)

TRUE OR FALSE: We can see the PROMO CODE on the LOYALTY TAB. 

• FALSE

• TRUE

What do you need to access to check the UPC of an item purchased by the customer?

• OMS

• Loyalty Tab

• Show Ecomm Order

• Show All Transaction

What is the Offer ID we are using to check 2x eligible gift cards? 

• 64035934-ND

• 64135934-ND

• 64030034-ND

• 63335934-ND

True or False: ALL gift cards are eligible for x2 points.

• TRUE

• FALSE