CSI2423 MCQ JUNE24

What is the term for the process that involves identifying a hazard, assessing the risk it poses, and taking action to remove or minimize that risk?

• Outcomes

• Managing expectations

• Dynamic risk assessments

• Reducing risk conflict

What is the main reason of conflict?

• Dispute

• Agreement

• Conversation

• Cooperation

 Below are the types of conflict involved in the workplace, EXCEPT:

• Colleague to colleague

• Employer to supervisor

• Internal (company) to External (customer)

• Interdepartmental (between units)

Which of the following best describes the consequences of conflicts?

• Conflicts always lead to beneficial outcomes

• Conflicts always lead to harmful outcomes

• Conflicts do not inherently result in either beneficial or harmful consequences

• Conflicts always result in both beneficial and harmful consequences

When might problems with conflict arise?

• Conflict is poorly managed

• Conflict is taken lightly

• Conflict is seen as an opportunity

• Conflict is managed like a professional

When there was disagreement among the participants on their current task or objective. What kind of dispute are they most likely to get involved in?

• Affective

• Conflict of interest

• Substantive

• Displaced

What type of conflict is illustrated by the example of Amirul and Farisha, a married couple who always fight with each other?

• Parent to child

• Sibling to sibling

• Friend to friend

• Spouse to spouse

Below are the people at risk of workplace violence, EXCEPT:

• People exchanging money with the public

• Working with volatile, unstable people

• People working in production area

• Working alone or in isolated areas

In what type of conflict are the parties involved likely to be if they start feeling uncomfortable and begin thinking about how to punish their opponents?

• Conflict of interest

• Conflict in values

• Goal conflict

• Retributive

The sources of conflict are mostly coming from:

I. Poor communication

II. Competition for common but scarce resources

III. Disputes over roles

IV. Just plan compatibility when it comes to approaches and outcomes of goals

• I,II and III

• I,II and IV

• I, III and IV

• II, III and IV