Principles of Business Final Exam

The ___ law written by Congress to protect those with disabilities where a business are to provide easy access to their business?

• American Business Act
• American Disabilities Act

These are items that can be offered to a customer which are similar to what they are requesting when you do not have them in stock.

• Alternatives
• Only select items

Anything of value which a business owns; i.e. inventory, building, cash, selling equipment & supplies, etc.

• Produce goods only
• Assests

Act of being polite to customers.

• Courteous
• Berate

The urge or motive to satisfy a desire or need that makes people buy goods or services.

• Consistent
• Buying motive

An amount of money (or goods/services) given to a customer; the term could also refer to being paid for working.

• Compensation
• Composite

This means keeping information private or not telling anyone about a customer, unless directly dealing with the customer.

• Confidentiality
• Compromise

To feel like you deserve something when you haven’t worked for it, which is not appropriate or fair.

• Consistence
• Entitled

A product which goes with something that the customer is already buying.

• Complementary products
• Coasting products

The feelings that a customer has about a store or sales associate and what the sales associate feels about the customer.

• Customer feedback
• Customer relationship or rapport