Understanding Professionalism in Business

What is a major drawback of using only YouTube for learning professional skills?

• It offers personalized advice.

• It is a one-sided form of learning.

• It provides certified information.

• It allows for interactive learning.

Why is it important to learn professionalism from experienced individuals?

• They are less knowledgeable.

• They offer opinions only.

• They provide entertainment.

• They hold professional licenses.

What common practice in customer service is mentioned as being professional?

• Online advertising.

• Offering discounts.

• Greeting customers.

• Ignoring customers.

What percentage of barber shops did the speaker find unprofessional due to lack of greeting?

• 25%

• 50%

• 100%

• 75%

How can unprofessional behavior impact a business according to the speaker?

• It can improve customer loyalty.

• It can lead to higher profits.

• It can result in bad reviews.

• It can increase employee satisfaction.

What is the effect of negative reviews on a business's rating?

• No effect on the rating.

• Decreases the rating.

• Only affects employee morale.

• Increases the rating.

What should employees do to maintain professionalism, regardless of ownership?

• Neglect cleanliness.

• Only focus on personal tasks.

• Wait for others to clean.

• Keep their area clean.

According to the speaker, what should you say when answering a business phone?

• Yo, what do you want?

• What's up?

• Good morning, how may I help you?

• Hey there!

What is necessary to make good money in business according to the speaker?

• Maintaining high professionalism.

• Offering the lowest prices.

• Having a popular business location.

• Having a large business size.

Using language and manners suitable for the workplace is an example of

• Integrity
• Teamwork
• Positive Work Ethic
• Self-Representation