Unit 9

What is the first step in the troubleshooting methodology according to the diagram?

• Establish a Theory

• Identify the Problem

• Implement the Plan

• Document Findings

After identifying the problem, what is the next step in the troubleshooting process as shown in the diagram?

• Test the Theory

• Establish a Theory

• Evaluate Results

• Verify Full System Functionality

What should be done if the initial solution does not fix the problem according to the diagram?

• Document Findings

• Establish a Plan of Action

• Evaluate Results: Is it working?

• Verify Full System Functionality

According to the diagram, what is the final step to confirm that the problem has been successfully resolved?

• Document Findings

• Verify Full System Functionality

• Implement the Plan

• Establish a Plan of Action

What is the first step in the troubleshooting methodology according to Unit 9?

• Document Findings, Actions and Outcomes

• Identify the Problem

• Establish a Plan of Action

• Verify Functionality

Which step involves forming an initial explanation for a problem in the troubleshooting process?

• Test the Theory

• Establish a Theory of Probable Cause

• Verify Functionality

• Identify the Problem

What should be done after testing the theory in troubleshooting?

• Verify Functionality

• Document Findings, Actions and Outcomes

• Identify the Problem

• Establish a Plan of Action

What is the final step in the troubleshooting methodology?

• Test the Theory

• Establish a Plan of Action

• Document Findings, Actions and Outcomes

• Verify Functionality

What is the first step in troubleshooting methodology according to the image?

• Fix the symptoms

• Identify the underlying problem

• Ignore the symptoms

• Find a temporary solution

According to the image, why is it dangerous to try fixing symptoms instead of the core problem?

• It can be time-consuming

• It can lead to more problems

• It does not address the core problem

• It is easier than fixing the core problem