Assessment: TLC New Hire Training Phase II

What is the meaning of ‘A’ in AFFORD process

• Alert

• Attention

• Alter

• Accept

What is the meaning of ‘O’ in AFFORD process

• Observe

• Optimize

• Organize

• Operate

What is the meaning of ‘R’ in AFFORD process

• Review

• Revise

• Reflect

• Reinforce

What M stands for in SMART Goals?

• Measurable

• Masterclass

• More

• Mild

What is the meaning of ‘S’ in SMART Goals?

• Specific

• Strategic

• Simple

• Successful

What is the meaning of ‘T’ in SMART Goals?

• Time-bound

• Tangible

• Teamwork

• Thoughtful

What is the purpose of setting SMART goals?

• To create intention and motivation

• To advocate for individual needs

• To establish accountability

• To shift responsibility to an individual

What does the FAST goal criteria emphasize?

• Flexible, Individual vs. Team, Specific, Transparent

• Frequently Discussed, Attainable, Specific, Transparent

• Frequently Discussed, Ambitious, Specific, Transparent

• Frequently Discussed, Ambitious, Specific, Time-bound

What is a key aspect of negotiation according to the PONC process?

• Prepare, Opening Offer, Negotiate

• Not Being prepared, Fear of Loosing, Not having ownership mindset

• Deal you are excited with, Setting Negotiables and Non Negotiables

• Attention, Focus, Feelings

How can sales professionals overcome the fear of rejection?

• Maintain composure, Avoid getting defensive

• Celebrate progress, Reframe failures as learning experiences

• Encourage audience participation through questions

• Use inflection, pauses, and volume changes