Operation Management in PA

Lean production essentially means the elimination of

• Labour
• Time
• Waste
• Problems

Operational Objectives do not include

• Profitability
• Flexibility
• Lower unit cost
• Quality

Which of these is a common measure of labour productivity?

• Output scrap rate
• Profit margin
• Quality assurance level
• Output per worker per day

Operations Management is a _________ process:

• Translation

• Transformation

• Transaction

• Transition

The first step in choosing a location for a service facility involves answering which of the following questions?:

• What is the purpose of the service and how will success be measured?

• How many facilities will be constructed?

• Are the potential sites limited due to access, zoning restrictions, labor availability…?

• All of the above questions must be asked.

the ratio of outputs to inputs during production

• production

• level of production

• productivity

producing output at the highest ratio of output to input

• effectiveness

• efficiency

• labor intensive

• capital intensive

An advantage of batch production

• high level of worker motivation

• some flexibility in design of product in each batch

• low unit costs due to constant working machine and high labour productivity

• ability to undertake specialist projects or jobs

The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need.

• Quality

• Quality Management System

• Traditional Approach

• Total Quality Management

In a traditional management set up, what is basically aimed to be maximized.

• Consumer needs

• Profits

• Quality approach