EPC1 CHAP6 LES OPERATIONS DE FIDELISATION
Authored by Mohamed Masaoudi
Business
9th Grade
Used 3+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un client fidèle consomme autant chez nous qu’un client non fidélisé.
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il n'est pas nécessaire pour une grande enseigne d'avoir plusieurs outils de fidélisation.
VRAI
FAUX
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La fidélisation est un objectif optionnel pour l’entreprise.
VRAI
FAUX
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les réseaux sociaux permettent de fidéliser un client.
VRAI
FAUX
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le parrainage est avantageux pour le parrain et le filleul.
VRAI
FAUX
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La carte de fidélité est toujours gratuite.
VRAI
FAUX
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le vendeur propose la carte de fidélité adaptée au besoin du client.
VRAI
FAUX
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