TVL – HE – FOOD AND BEVERAGE SERVICES Quiz

What does Republic Act 8293, section 176 state about copyright of works of the Government of the Philippines?

• Copyright is granted without any conditions.

• Copyright is automatically granted to the Government of the Philippines.

• Copyright is granted only for profit-making works of the Government of the Philippines.

• No copyright shall subsist in any work of the Government of the Philippines.

What is the purpose of presenting a guest's bill according to the text?

• To delay the guest's departure from the establishment.

• To confuse the guest about the payment process.

• To surprise the guest with unexpected charges.

• To inform the guest of the amount to be paid and act as a control system for the establishment.

What should be included in the account docket/bill when presenting room service accounts?

• Room Number, Guest's shoe size, Account type, Delivery time/date, Total cost

• Room Number, Guest's favorite food, Account type, Delivery time/date, Total cost

• Room Number, Guest's favorite color, Account type, Weather forecast, Total cost

• Room Number, Registered Guest Name, Account type, Delivery time/date, A list of items and the cost of each, Total cost

What should a room service waiter do before presenting the account to the guest for signing?

• Ask the guest to pay in advance.

• Hide the total cost from the guest.

• Fold the bill in a creative way.

• Make sure the account is accurate.

What is the correct procedure for presenting the bill at the table according to the text?

• Give it to the guest without any explanation.

• Throw it on the table from a distance.

• Place it in front of the host on a small plate from the right.

• Hide it under the table.

Why should the server be familiar with various methods of payment?

• To complicate the payment process for the guest.

• To ensure smooth transactions and avoid confusion.

• To discourage guests from making payments.

• To limit the payment options for the guest.

What should the server do after presenting the check to the guest?

• Make sure the guest does not need anything else and explain how the tray can be cleared.

• Leave immediately without waiting for the guest's response.

• Ask the guest for a tip before leaving.

• Demand immediate payment from the guest.

What is the correct procedure for credit card payments according to the text?

• Always charge the maximum amount to the card.

• Never ask for the guest's signature.

• Ignore the expiry date of the card.

• Check if the establishment accepts the kind of card presented.

What should the server do if the guest pays with cash?

• Thank the guest sincerely for their payment.

• Leave the establishment without acknowledging the payment.

• Demand more money from the guest.

• Refuse to accept the cash payment.

What is the purpose of the post-test according to the text?

• To discourage further learning.

• To confuse the students with tricky questions.

• To delay the completion of the module.

• To assess the knowledge gained from the lesson.