PROVIDE ROOM SERVICE

First thing to do in the room service in telephone conversation.

• State room service department and greet the caller.

• Answer the telephone on the first ring.

• Repeat and confirm the order of the guest

• Thank and bid Goodbye

Which skills a room service staff must have?

• Ability to communicate

• Imaginative

• Artistic

• Writer

An order form should have the following EXCEPT.

• Date

• Name/Room Number

• Time of order

• Time of delivery

The trolley/ tray should then be filled with one of the following:

• Cabinet

• Flower vase/centerpiece

• Shoebox

• Soap

During the room service telephone conversation, what should you get from the caller?

• Room Number

• Television

• Pillow

• Favorite Pet

One way to settle the bill of the guest is in ____________

• cash

• promissory note

• forcing

• begging

Which of the following is not part in taking order of the guest?

• Listen and write the order of the guest

• Do the suggestive selling

• Repeat the order and confirm for finalization

• Do the cleaning

In the room service procedure, which of the following is the additional service?

• Sleeping outside the door

• Fill the water goblet

• Eating together with the guest

• Using guest's comfort room

Which of the following is not part of setting up the tray and trolley?

• Put the flower vase/ centrepiece at the side of the trolley

• Put the salt and pepper at the side of the flower vase

• Place the bread plate and butter spreader

• Put the garbage below the trolley

What is the last thing to place in the trolley during the delivery of the room service?

• Salad Plate

• Water Pitcher

• Table Napkin

• Flower Vase