Chapter 10: Establishing the Performance Management System

What are the purposes of performance management?

• Feedback

• Documentation, Feedback

• Development, Documentation

• Feedback, Development, Documentation

There are several elements that establish the SMART?

• 6

• 5

• 7

• 4

Does actual performance deviate from the standard?

• Yes

• No

• Yes but trivial

Which method is often described as “putting out fires”?

• Immediate action deals with symptoms

• Basic corrective action deals with causes

What is not the factor distort appraisals?

• Salary

• Central tendency

• Leniency

• Inflationary pressures

The reverse halo effect, also known as ...

• Halo effect

• Horn effect

• Lightning effect

• Ghost effect

Which is not an absolute standard appraisal method?

• Checklist

• Group order

• Forced-Choice

• Critical Incident

Which method compares an employee's performance against another employee?

• Absolute

• Objectives

• Relative

How many steps are there to create effective management systems?

• 4

• 5

• 6

• 7

How many steps are there the performance appraisal meeting?

• 5

• 6

• 7

• 8