Service Economy and Ethical Considerations Quiz

What is the service economy?

• Exclusively deals with technology services

• Primarily focuses on agriculture

• Includes the soft parts of the economy with nine industry supersectors

• Consists of the manufacturing sector

What are ethics?

• A branch of physics

• Principles of moral conduct governing an individual or group

• Strict rules for businesses

• A type of service sector

What are the effects of ethical misconduct?

• Improved employee performance

• Lower job satisfaction and turnover intentions

• Increased job satisfaction

• Enhanced organizational reputation

What is an issue that creates ethical conflict in service marketing?

• Limited service variability

• Lack of customer participation

• Conflict of interest

• Excessive guarantees and warranties

What is corrective control in controlling ethical decision making?

• Using rewards and punishments to enforce a firm's code of ethics

• Avoiding ethical training

• Ignoring unethical behavior

• Promoting unethical practices

What is the opportunity for ethical misconduct in service marketing?

• Services are provided by boundary-spanning personnel

• Services have no time lapse between performance and evaluation

• Services are not specialized

• Services are always guaranteed

What is the purpose of employee socialization in controlling ethical decision making?

• To enforce strict rules

• To promote unethical behavior

• To adapt individuals to organizational values and norms

• To discourage ethical conduct

What is the role of leadership training in controlling ethical decision making?

• To be an example of ethical conduct

• To set a bad example for ethical behavior

• To avoid ethical standards

• To promote unethical practices

What is the importance of monitoring employee performance in controlling ethical decision making?

• To encourage unethical practices

• To ignore unethical behavior

• To compare behaviors against ethical standards

• To avoid setting standards

What are the types of services included in the Leisure and Hospitality supersector?

• Only entertainment services

• Only food services

• Only hotels and accommodations

• Arts, entertainment, recreation, food services, and accommodations