Understanding Broward County's New Protocol-Based Dispatch System

When did Broward County start using the protocol-based system for medical incidents?

• Spring 2018

• Spring 2019

• Fall 2018

• Fall 2017

What does the new protocol-based dispatch system standardize?

• The use of MDTs by field units

• The software used by call takers

• The questions asked by call takers and their priority

• The type of emergencies handled

How are call signals more accurately identified in the new system?

• Through manual selection by call takers

• Based on the caller's description only

• Based on answers entered into the system

• Using a randomized algorithm

What is the name of the software used to guide call takers?

• ProQA

• DispatchPro

• CallGuide

• InterroSoft

What are the case entry questions always asked by the call taker?

• Address, Nature of Call, Caller's Occupation, Time of Incident

• Location, Incident Type, Caller's Name, Phone Number

• Caller's Name, Address, Phone Number, Nature of Call

• Incident Type, Location, Caller's Age, Number of People Involved

How does the ProQA system select questions for the call taker?

• Randomly

• Based on the caller's tone

• Based on previous answers

• In a fixed order

What happens at the end of the key question sequence?

• The caller is asked to wait on the line

• The call for service is submitted

• The call is transferred to another department

• The call is disconnected

What is the purpose of post-dispatch instructions provided to callers?

• To train the caller for future incidents

• To keep the caller on the line

• To provide important safety information

• To gather more information

How does the new system benefit field units?

• By providing real-time updates only

• By eliminating the need for MDTs

• Through standardized call-taking practices

• By reducing their workload

What does the protocol dictate regarding the call taker's disconnection?

• After all information is gathered

• Once the field units have arrived

• At an appropriate moment based on the situation

• Immediately after dispatching units