MGT103 - Chap 14

Managers at Champion Spark Plug Company decided to broaden their product line. They decided what level of sales they wanted for each product for each of the next five years. This example shows that effective control is.

• integrated with planning

• accurate.

• flexible.

• objective.

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Allan is using communication to ________.

• inspire

• motivate

• control

• manipulate

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

• control behavior

• provide feedback

• express emotions

• challenge her employees

________ consists of all the patterns, networks, and systems of communication within an organization.

• The grapevine

• Interpersonal communication

• Organizational communication

• Formal communication

For communication to be successful, meaning must be imparted and ________.

• received by the other person

• acknowledged by the receiver

• feedback must be established

• understood by the receiver

Good communication occurs only when the recipient ________.

• agrees with the sender's message

• acknowledges the message

• understands the speaker's meaning

• makes eye contact with the speaker.

Postaction control is applied to _____.

• outputs

• transformation processes

• subsystems

• controllers

Which of the following is true of screening control?

• It takes place during the transformation process.

• It involves interviewing potential employees.

• It is the same as preliminary control.

• It is present only in organizations with bureaucratic control.

A publishing firm will use a(n) _____ budget to forecast and plan the demand for young adult books in Southeast Asia in the coming year.

• labor

• capital expenditures

• operating

• balance sheet

• space

A(n) _____ budget forecasts the organization's assets and liabilities in the event that all other budgets are met.

• labor

• revenue

• fixed asset

• balance sheet

• expense