Customer Service Revision

___________________ is an individual, company, organization that offers services or perform tasks for customers in exchange for payment or other compensation

• Customer Service

• Customer

• Service

• Service Provider

Employees, owners and company representatives are ______________________ customers.

• not

• VIP

• internal

• external

What are the benefits of providing excellent customer service?

• Increase salary

• Make customer happy

• Make the job more meaningful

• Increase loyalty customer

• Positive word of mouth

Making _____ contact is the first step of creating good impression.

Service provider get customer attention by ______________________

• Shouting at them

• Waving to them

• Greeting them

• ignoring them

It is okay to ask customer 'How old are you?'

• YES

• NO

• I DON'T KNOW

Does this person's meet the grooming standards as a service professional?

• Yes, it is perfectly fine.

• No, his head is too big.

• No, his mustache needs to be shaved.

• No, his hair is too long.

______________ customers are important to the business.

• External

• Internal

• Loyalty

• All

When a service providers uncover the customer needs. Share with them other products and services.

__________ knowledge is important for service provider in order to answer queries from customers.