19 04

Information provided by customers about their experience with a product or service, used by businesses to improve their offerings.

• Customer feedback

• Call center

• Return policy

• Customer retention

• Cross-selling

1. A loyal customer who actively promotes and recommends a brand to others, often through word-of-mouth or social media.

• Customer feedback

• Call center

• Return policy

• Customer retention

• Brand advocate

1. Unique qualities or attributes that set a company apart from its competitors and enable it to outperform them in the marketplace.

• Competitive advantage

• Call center

• Return policy

• Customer retention

• Brand advocate

1. The introduction of a new product into the market, involving various marketing activities to create awareness and generate sales.

• Customer feedback

• Call center

• Return policy

• Product launch

• Cross-selling

1. The process of generating and publishing various forms of content, such as articles, videos, or social media posts, to engage and inform an audience.

• Content creation

• Call center

• Return policy

• Customer retention

• Cross-selling

Guidelines set by a company regarding the conditions under which customers can return purchased products for a refund, exchange, or credit.

• Customer feedback

• Call center

• Return policy

• Customer retention

• Cross-selling

Guidelines set by a company regarding the conditions under which customers can return purchased products for a refund, exchange, or credit.

• Customer feedback

• Call center

• Return policy

• Customer retention

• Cross-selling

A centralized office used for receiving or making a large volume of telephone calls, typically for customer service or sales purposes.

• Customer feedback

• Call center

• Return policy

• Customer retention

• Cross-selling

The practice of selling additional products or services to existing customers, often related or complementary to their initial purchase.

• Customer feedback

• Call center

• Return policy

• Customer retention

• Cross-selling

1. She ______ [finish] her homework already.