L & J II Chapter 25 Crisis Intervention

This is often referred to as “the silent killer”.

• Insulin shock

• Diabetes

• Stress

• Mental illness

When you lose your __, someone else has control over you.

Some rules for setting limits are to:

• Set reasonable limits

• Set only limits that can be enforced

• Repeat the limits if necessary

• All are correct

Being complacent during a crisis situation is good; it allows you the individual not to know what you are thinking.

• True

• False

The best stance during a crisis situation is just off to the side at an angle.

• True

• False

Indistinct signs of possible physical acting out, such as gritting teeth, closing, and opening of hands, and tensing, may precede more combative behavior.

• True

• False

Experts say that 85% of the messages we convey are nonverbal.

• True

• False

Paraverbal communications—how we deliver our words or verbal intervention—includes which of the following?

• Tone

• Volume

• Rate

• All are correct

Persons who are behaving in a physically violent manner may be controlled in all of the following ways except.

• Verbally

• Challenged

• Physically

• Chemically

When involved in a one-to-one situation, the first action taken should be:

• Evaluation

• Do not block the doorway

• Communicate with the individual

• Be sure assistance is in route