Salesperson Product Information Quiz

Acquiring product information makes sales presentations more

• accurate

• simple

• incredible

• exciting

Successful careers require

• paperwork

• preparation

• college degrees

• networking

Salespeople may contribute and edit content on a product-specific website known as a

• wiki

• testimonial

• manual

• podcast

One of the best tools a salesperson possesses is her/his

• enthusiasm for the product

• positive performance reviews

• extensive vocabulary

• personal style

Which of the following is an example of how product information is useful during a sales presentation:

• To overcome customer objections

• To obtain customer contact information

• To showcase the company’s reputation

• To increase the salesperson’s commission

Which of the following types of product information is provided by a manufacturer:

• Industry publications

• Personal experience

• Internal sales records

• Product manuals

Which of the following is an example of marketing literature that can provide useful product information:

• Industry publications

• Internal sales records

• Product brochure

• Wiki

An intranet is a place a salesperson might look for product information included in

• marketing literature

• industry publications

• podcasts

• internal sales records

If a salesperson is asked for product information that s/he doesn’t have, s/he should

• refer the customer to another business

• take an educated guess

• find out immediately

• tell the customer to try again later

The first step a salesperson should take in acquiring product information is to

• use the product

• sign up for product emails

• read product literature

• talk to customers