Standard Operating Procedure Quiz

What is the objective of the Standard Operating Procedure (SOP) for processing policy new business - self-pay/ MTG self-pay?

• To delay policy processing

• To ignore agent-submitted policies

• To increase company profits

• To review and process agent-submitted policies efficiently

What is the first step in reviewing the policy submitted by agents to the processing inbox?

• Assess the New Business Checklist

• Create tasks for future actions

• Upload documents to the carrier website

• Send a thank you email to the insured

What should be done if the policy is not bound according to the carrier website?

• Seek assistance or contact the agent to clarify the status

• Ignore the binding status

• Proceed with processing without verification

• Upload the policy to the carrier website

Which documents should be attached when evaluating and uploading documents for a policy?

• Signed Application, Compliance Recording, Property Photos

• Declaration Page, 4-Point Inspection, Cancellation Form

• Diligent Effort, Evidence of Insurance, Policy Documents

• Invoice, Proof of Prior, Agent of Record

What should be done with internal documents like Compliance Documents/Recording and Flood Acknowledgement/Rejection?

• Use for internal purposes only and do not upload to carrier sites

• Upload to the carrier website

• Share with the insured

• Delete them immediately

What should be done after uploading the signed documents to Client Dynamics?

• Label them accordingly

• Delete them from the system

• Share them with the agent

• Ignore them

What tasks should be created for future actions in Client Dynamics?

• Property Photos, Evidence of Insurance, Declaration Page

• Compliance Documents, Flood Acknowledgement, Inspection Documents

• Policy Number, Agent Notes, Follow Ups

• 60 Day Audit, Payments, Missing Documents

What should be included in the confirmation email sent to the agent?

• Technical jargon

• Company history

• Personal anecdotes

• Policy details and next steps

What type of email should be sent to the insured after completing the policy process?

• Survey email

• Promotional email

• Reminder email

• Thank you email

Where should all email communications be pasted in Client Dynamics?

• Under Contact Files

• Under Policy Details

• Under Billing Information

• Under Agent Notes