16: Managing Change & Stress

What are external forces in the context of organizational change?

• Factors within the organization that affect its operations

• Forces that apply to the organization, competitors, or the entire industry

• Internal decisions made by the management of a company

• The personal preferences of the organization's employees

How do external forces affect an organization?

• They determine the organization's internal policies and procedures

• They influence the organization's choice of office locations

• They affect why an organization exists and which markets it will participate in and how

• They only affect the organization's marketing strategies

Which of the following is NOT an important external force?

• Demographic characteristics

• Technological advancements

• Employee satisfaction levels

• Social and political pressures

What type of change involves reintroducing a familiar practice?

• Adaptive change

• Innovative change

• Radically innovative change

• Static change

What type of change is introducing a new practice to the organization?

• Adaptive change

• Innovative change

• Radically innovative change

• Unchanged practice

Which type of change is introducing a practice new to the industry?

• Adaptive change

• Innovative change

• Radically innovative change

• Traditional change

As the degree of complexity, cost, and uncertainty of a change increases, what also increases?

• Potential for resistance

• Motivation

• Stability of practices

• Simplification of processes

What is the first stage of Lewin's Change Model?

• Changing

• Refreezing

• Unfreezing

• Transformation

What is the purpose of the "Unfreezing" stage in Lewin's Change Model?

• To introduce new information, models, and procedures

• To create the motivation to change

• To support and reinforce the change

• To evaluate the results of the change

What does the "Changing" stage in Lewin's Change Model involve?

• Creating a sense of urgency for change

• Introducing new information, models, and procedures

• Consolidating gains and producing more change

• Creating a vision for change