QBO/Payroll Assessment Quiz

What are the most common reasons to enter a risk inquiry?

• Bank Issue Resolutions

• Early Hold Removal for 1st NSF Strike

• NSF Waiver Fee

• Hold Removal Request

When does the hold removal process start for NSF holds?

• When the Customer requests for it to be removed.

• When the wire transfer is sent.

• When the wire transfer is received.

• When the NSF email is received.

Public Login is used to remove paychecks.

• True

• False

We are we only authorized to remove paychecks during the Prior Quarter.

• True

• False

What kinds of paychecks can we remove?

• Paper Checks

• Adjustment Checks (Created by the Customer)

• Adjustment Checks (Created by our Corrections Team)

• Bonus Checks

Can you use the Company ID to add an Asset to the case?

• Yes

• No

Do we leave cases open or close them when adding an INV?

• Close the case Internal

• Leave the case Open

• Close the case

Do INVs have an exact resolution date?

• Yes

• No

When we change the case owner to a queue, do we leave the case open or closed?

• Leave the case Open.

• Close the case.

Can we add a closed INV to a case?

• Yes

• No

• Sometimes